FAQ – MLS Frequently Asked Questions

What if I have another agent in my office that is going to co-list a property with me, who gets credit once it’s closed?

When a property is co-listed with an agent in your office, each agent will get credit for 50% of the sale each.

What do I do if I would like another agent in my office to cover for me while I’m on a cruise or if I have personal assistant that I would like to work on my behalf?

Matrix allows members to set up other subscribers to work on behalf or impersonate another subscriber. To do this, click on My Matrix, Settings, and then Team Settings.


In team settings, click on “Click here to create a team.”


In the next dialog box, you will need to enter the ID of the subscriber you want to add to your team, then click Find


Matrix will fill in the Team Members name and you will need to select whether you want them to Impersonate Me or Work on Behalf of Me, then click on Add.



Impersonate Another Agent: If you select Have this member Impersonate Me, email messages sent would be sent with your name and email address, not the person impersonating you. In addition, your team member will be able to print reports and those reports will have your name stamped on them as if you printed them. They will also have access to your contacts and saved searches.


Working on Behalf of Another Agent: If you select Have this member Work on Behalf of me, email messages sent from Matrix would be sent from your team members name, not yours. Printed reports would indicate they are printed by the team member on behalf of the other agent. They will also have access to your contacts and saved searches.


When one of your team members logs in, they can switch from their own individual login to the Team login by clicking on their name in the upper right corner of the screen to open the select popup.

What are the property statuses in Matrix and what do they mean?

Active: Properties currently subject to a listing contract and reported to CENTRAL TEXAS MLS in which the Participant has been directed by the Seller to:


  • set appointments for showings, AND
  • seek agreements of sale to present to the Seller; AND
  • the listing is on the market and a written offer has not been accepted.

 Active Under Contract: Properties in which a written offer has been accepted but the Seller agrees to:


  • continue to show the property AND
  • accept backup offers.

Sub-categories for Active Under Contract include Option Period, Sale of another Property and Application Received.

*Please NoteACTIVE with CONTINGENCIES have mapped into Matrix as ACTIVE with First Right of Refusal Option marked “Y

Cancelled: Properties in which the listing contract has been terminated prior to the expiration date. 

Closed: Properties in which


  • A successful closing has taken place and title has been transferred from Seller to Buyer or in which possession of a property has been transferred from a lessor to a lessee.
  • the agreement of sale has been fulfilled or the lease agreement has been executed.

Expired: Listings of property in which:


  • the listing contract has passed its contractually agreed upon expiration date, AND
  • the Participant has not secured permission from the Seller on or before that expiration date to extend the term of the listing for an additional period of
  • the listing contract has expired.

 Temporarily Off Market: Listings of property in which the Seller has requested the Participant to:


  • temporarily suspend the marketing of the property, AND
  • not set appointments for showings, while the listing contract between the Participant and the Seller remains in effect.
  • the listing is off market, but a contract still exists between the seller and the listing broker and the listing is expected to come back on market.

Pending: Listings of property in which:


  • an agreement of sale is in effect,
  • the settlement has not yet taken place, and
  • the Participant has been instructed by the Seller to no longer set appointments for showings,
  • a written offer has been accepted and the listing is no longer on the market.

Withdrawn: The listing has been withdrawn from the market, but a contract still exists between the Seller and the listing broker and there is no intention to bring the listing back on the market.

All status changes must be reported to the service within two (2) business days.

What are the Property Types in CTXMLS and how will Farm and Ranch properties be listed?

Property types in CTXMLS include: Residential, Multi-family, Land, Commercial, Residential Lease and Commercial Lease.


CTXMLS does NOT have a listing input for Farm and Ranch so users may enter a new listing as a Residential listing or a Land Listing. Land listings do have a category labeled “Property Types” with an option noted as Farm and Ranch.


Does the listing expiration date show for all listings?

The expiration date only appears on the detail sheet viewed by the listing agent and/or listing broker of that particular property. MLS users are not able to view the expiration date of properties listed by other agents/brokers.

What is the difference between DOM and CDOM?

DOM or Days on the Market is the number of consecutive days a property has been listed in the MLS by a listing agent. This indicator will change when a listing expires and a different agent lists the property. However, if the listing does expire and then relisted within 90 days of expiration by the same agent, the property will continue to show the previous DOM plus any news days for the current listing. The key here is 90 days. If a property is listed and then terminated by expiration or other means, and the property is not relisted for 90 days or more, the DOM will be reset to “0”.


Scenario: Agent lists a property with a 6 month expiration date. In 60 days, your clients asks you to withdraw as they do not want their property to show that is has been on the market for 60 days. You withdraw the listing at the request of your client and relist it the next day. The DOM in this case will be 61 when it is relisted since the property was not off the market for 90 days before relisting.


CDOM or Cumulative Days on the Market is the number of consecutive days a property has been listed regardless of listing agent. The CDOM marker goes with the property not the agent. For example, Agent 1 lists the property for 180 days and the listing expires. A new agent, regardless of company, lists the property. In this case, the DOM will be reset to “0” but the CDOM will continue the count at 180 days plus the number of days of the new listing.


The number of days shown in the CDOM is only reset to “0” if a property is removed from the market and is not listed again for more than 120 days.

Can a listing still be closed if it expires while it is under contract?

No. If a listing expires before your listing closes, you will need to get a new listing agreement signed and reenter the listing into the MLS. Agents are given ample notice of expiration and it is the agents responsibility to update the listing prior to expiration.

Why is sell my listing not present?

In Matrix, the status of “Change to Sold” is only available if your listing is Under Contract. If the status of “Change to Sold” is not available, you will need to change the status to Under Contract before you can use the Change to Sold status change.

What history should be available in Matrix?

Matrix tracks price changes and status changes when accessing the History icon. This icon looks like a clock  and can be found on single line and full displays.


In addition, if you wanted to have an audit trail of everything that has happened to your listing, you can go to Input, select your listing, then click on Show Input Audit under the Other Options heading.


Do I still call the board office to add a comp listing?

No, you can input closed listings yourself by going to Input, Add New and then select the appropriate SOLD property type and complete the form. Click here for a full list of instructions.